Refund Policy
If a new subscription isn't right for you, ask for a refund within 7 days of your first payment, as long as you haven't completed more than 20% of any course's modules or taken a full timed exam. We'll refund that payment in full and end the subscription.
Why the usage limit
The 7-day window gives you real time to try the platform before committing. The usage limit stops the window being used to work through a course for free and then refund it; that's the only case we'd decline a refund inside the window.
Renewals
Monthly and Annual plans renew automatically until you cancel, and you can cancel any time from Account → Purchases & access so the next renewal isn't charged. Monthly renewals aren't refunded. If an Annual plan renews and you haven't used the Service since the renewal date, ask within 7 days of the renewal charge and we'll refund it.
Deleting your account
Deleting your account from Account → Data and privacy cancels your plan straight away. The rest of the current period isn't refunded, so if you're inside a 7-day refund window, ask for the refund before you delete.
AI Coach add-on
You can add or remove the AI Coach at any time from Account → Purchases & access. Adding it mid-period charges the prorated difference; removing it credits the unused part to your next invoice. It's refunded with your plan under the rules above.
Team plans
Team subscriptions are refunded per seat on the same 7-day basis for newly added seats, requested by the organisation's administrator. Unused seats can be released at the next billing period.
How to request one
Email refunds@secleaderacademy.com from the email on your account, or open a support case from Account → Contact support. Approved refunds go back to your original payment method; your bank may take a few business days to show it.
When something is broken
If something's genuinely broken on our end (content that's wrong, access that didn't unlock correctly) that's a support case, not a refund. Contact us and we'll fix the underlying problem.