If you're not happy with a certification purchase, request a refund within 7 days of purchase, as long as you haven't completed more than 20% of that certification's course modules or taken a full timed exam. We'll refund it, no questions asked beyond that check.
The 7-day window exists so you have real time to try the platform before committing. The usage threshold exists so the window isn't used to fully complete a certification's material for free and then refund it — that's the only case we'd decline a refund inside the window.
Email refunds@secleaderacademy.com with the certification you purchased and the email on the account. We aim to process approved refunds within a few business days back to your original payment method.
Team-seat refunds are handled per seat, on the same 7-day/20%-usage basis, and are requested by the purchasing manager on behalf of the team.
If something's genuinely broken on our end — content that's wrong, access that didn't unlock correctly — that's not a refund situation, that's a support ticket. Reach out via our contact page and we'll fix the underlying problem.